Shipping & Returns
We strive to give our customers the best possible service. Shipping is one area that can be of critical concern, especially when shipping internationally.
What is your time frame?
Often parts are needed overnight. We appreciate your input if you have special shipping requirements, so call, or send us an email to: firstname.lastname@example.org.
We can ship your order by any of these major carriers: UPS, FedEx, DHL, and the U.S. Postal Service (USPS). We send packages from our own warehouse in Maine, and also from several other locations.
If you are in a remote location and need a part in a hurry, check with someone with local knowledge as to what the best/fastest shipping method will be. Over the years, we have found FedEx is the best carrier in remote areas.
We also send many packages through the U.S. Postal Service (USPS), which is our preferred way to ship packages to Canada, the UK, Australia, and Europe. International Priority Mail takes about 6-10 days for delivery. Unfortunately, this service does not include a tracking number so it is not appropriate for time sensitive shipments.
Luckily, we have very few returns because we try our best to insure the product is the right one. Returned items must be unused and undamaged and in the ORIGINAL packaging. Our restocking fee is 15%. To initiate a return, please call us, and we will give you instructions. Include a copy of your original invoice with any return. Shipping charges incurred will not be refunded. Refund or exchange is made at the time of return. Please call us for details.
We are happy to do our best to accommodate express shipping requests, and we can fulfill most requests easily. We can ship overnight by UPS or FedEx, and the USPS also offers some express shipping options.
Overnight – FedEx calls it Priority, UPS calls it Next Day Air. A shipment that is sent Priority or Next Day Air will be delivered the next business day. If a shipment is sent on Friday, it will arrive on Monday. We do not guarantee Saturday deliveries. We can try, but we cannot guarantee the package can be delivered on a Saturday as this service is not available to all locations.
2nd Day Air – This shipping service will get a package somewhere in two days – not including the day it is shipped. So if we ship a package 2nd Day Air on Tuesday, it will arrive on Thursday.
AIR EXPRESS SHIPPING OF LARGE PACKAGES – Express freight charges on large packages are difficult to estimate online. If a client places an order online for Next Day Air shipping for a large item, we will call to confirm the charges and schedule.